FAQ
Who is Import CDs?
IMPORMUSIC is a worldwide one-stop CD music, DVD movie, Blu-ray and Vinyl retailer that stocks (in-house) the largest number of titles in the world. As our name suggests, we specialize in imports and offer the best selection anywhere.
Why Shop At Import CDs?
Unlike most other sites, we stock all our product in our own warehouse. We do not rely on anyone else to get your in-stock order out the door. Single item orders are picked, processed and packaged in a matter of hours, not days. Multiple-item orders are hand-packed and usually out the door in a day or so.
Music Information:
We source brand new, genuine music CDs from all across the globe. We feature the world’s most extensive selection of Music titles in CD, SACD and Vinyl LP formats. Our Import CDs often have different track listings than their domestic US counterparts.
DVD/Blu-ray Information:
The majority of our DVDs are Region 1 / NTSC DVDs. This means that the DVDs are only able to play on DVD players made within the United States and Canada. We also stock some specialty DVDs that may be another Region than Region 1 and in PAL format, to play these DVDs you will need a compatible DVD player.
Order Processing/Shipping:
Our sophisticated warehouse utilizes the latest technological innovations to help ensure your order is out the door within 24 hours. Near-perfect accuracy is guaranteed by our computerized picking lists, handheld barcode scanners and barcode driven sorting machines. Our team of highly motivated employees watch over the entire process every step of the way.
We reserve the right to cancel any order at our sole discretion.
Shipping Methods
USA Orders
Standards shipping orders are sent via USPS and take 5-10 business days to arrive. We may use DHL/Global Mail to expedite your package and speed delivery times. This means that your package is flown to the nearest USPS hub and injected into the US Postal Stream as close to your destination as possible. Expedited orders will ship via USPS First Class/Priority mail or UPS Ground and typically arrive in 2-5 business days.
* Some larger orders may be expediated at our discretion.
Next Day and 2nd Day Shipping
Applies to the first shipment only. Backorders will ship via regular US Postal Service mail. Orders must be placed by 11:30 AM ET M-F for orders to ship out the same day. Orders placed after that time will ship the following business day. Next Day & Second Day deliveries are not made on weekends.
We’re sorry, but Next Day & Second Day service to P.O. Boxes, Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, APO/FPO or international addresses is not available.
Non-USA, International Orders
Are shipped via Expedited airmail in conjunction with DHL/Global Mail and your local postal service. Your package is delivered by your regular postal worker. DHL/Global Mail helps us expedite delivery by flying your package closer to your destination before injecting the mail into the postal stream.
* Some larger orders may be shipped via FedEx or DHL at our discretion.
Please be prepared to pay the Customs Duty your country charges. We are not and cannot be responsible for what your country charges. We do not declare packages at less than paid value and we do not make special accommodations such as opening your package and only shipping discs.
We are required to charge and remit Value Added Taxes on shipments to certain countries as a requirement for doing transactions to those countries. If we are required, you will see this amount in your shopping cart and your order will be shipped to you VAT prepaid.
International Shipping Countries
For a variety of reasons, the list of countries that we ship to can change. Please check the ship to country list in the shopping cart to see if your country is listed.
RETURNS PROCEDURES
Please follow the simple steps below to ensure a fast and accurate processing of your return and credit or re-shipment:
1. Contact Customer Service
You must contact Customer Service to obtain a Return Authorization Number (RA#). Returns cannot be accepted without this number. You may email customer service at orders@impormusic.com.
Please include the following information in your e-mail:
Your order confirmation number
Your name
Your e-mail address
Your phone number
Item UPC# (barcode)
Product Name
Reason for return
2. Pack and Send
DirectToU, LLC Returns Department
300 Omicron Ct.
Shepherdsville, KY 40165
United States
